Frequently asked questions
Spodaj je podan seznam pogostih vprašanj. Kliknite na vprašanje, da se vam prikaže odgovor.
Enter the password you received in the notification.
If you clicked on the link in the message we sent you through the school, you do not need to enter a password, because you will enter directly into the online store.
Select a school/branch/unit
Choose a class/group (be careful, be careful - possibility of mistake)
Enter the first and last name of the child you are ordering for.
On the products page, select the products and send them to the cart.
The subscriber's information is mandatory and must be entered in the form. They will be used exclusively for clarifying ambiguities, reminding potential defaulters, delivery notices, etc.
Choose a payment method.
After placing the order, you will receive an order confirmation by e-mail. If you did not choose immediate payment (card payment, Apple pay, Google pay), you will receive a preliminary invoice. We recommend paying the advance invoice by scanning the QR code - this way the TRR and reference will be reliably correct.
If you do not receive an order confirmation after a few minutes, please check your SPAM. If you cannot find the message, it means that you entered the wrong e-mail address in the online form. If you have not received the notification and invoice, you can inform us at our e-mail address: podpora@fotonarocam.si
After the start of photography at the school, it is no longer possible to order portrait photos. A few days (usually 3 days) after the photo shoot, it is still possible to enter the online store and order group folder folders, after which we close the store entrance.
Latecomers can send us their wishes at podpora@fotonarocam.si
High school students enter the order themselves (or you can leave it to your parents). If you place the order yourself, you can name yourself or your parent as the subscriber, or add the appropriate email address to which the pre-invoice for the photos will be sent, if you do not decide to pay immediately. Since only paid photos will be sent to the school, please settle the invoice as soon as possible.
Terms and conditions are available at https://fotonarocam.si/terms